Globe & Netcracker: OSS Transformation for Growth
Netcracker Technology has announced a significant expansion of its long-standing collaboration with Globe Telecom, the foremost telecommunications provider in the Philippines and a regional associate of the Singtel Group. The strengthened partnership focuses on Service and Network Automation, aiming to enable Globe to realise higher levels of operational efficiency and continue delivering exceptional customer experiences across digital channels.
Empowering Telcos evolution through automation
Operational agility is critical to maintaining service excellence and market leadership.
Recognising this, Globe has deepened its engagement with Netcracker to support and automate essential processes, including order fulfilment, fallout management, service quality assurance, proactive monitoring and performance management.
The collaboration aims to fast-track Globe’s core business goals, explicitly expanding its broadband services.
With access to advanced automation capabilities, Globe anticipates speed improvements in issue resolution and optimised order processing, which are crucial to maintaining service reliability and customer satisfaction in a high-demand market.
Strategic alignment for OSS transformation
Dennis Abella, Vice President and Head of Network Digitalisation at Globe Telecom, highlighted the value of Netcracker’s expertise and strategic support: “In a hypercompetitive and rapidly evolving enterprise market, having the right partner is critical.
"We recognised Netcracker as a strategic ally in accelerating our OSS transformation — enhancing performance metrics, optimising support costs and elevating customer experience. Its expertise strengthens our core operations and enables scalability across other business lines.”
Dennis further noted that the collaboration has already yielded measurable improvements in key performance indicators for fulfilment, reinforcing Globe’s ongoing commitment to broadband growth and delivering superior service outcomes.
A milestone in regional collaboration
Netcracker’s role in Globe’s operational transformation marks a broader milestone for its engagements within the Singtel Group. It continues to provide scalable, value-driven solutions to affiliate operators in the region.
Yaniv Zilberman, Vice President of Strategic Accounts at Netcracker, explained: “We are extremely excited to continue our journey with Globe as they undertake this critical step to boost business efficiency and deliver more value to customers.
“This is also an important milestone for us with the Singtel Group as we continue expanding our solutions with its affiliate companies.”
Proven expertise in telecom digital transformation
As a wholly owned subsidiary of NEC Corporation, Netcracker Technology brings a proven track record of delivering transformative outcomes to global service providers. With more than 30 years of experience, Netcracker offers end-to-end digital solutions designed to accelerate the telecom-to-techno evolution.
The capabilities span key areas such as 5G monetisation, AI, service orchestration, automation and support for industry-specific verticals.
Netcracker’s delivery model, shaped by deep domain expertise and a strong culture of innovation, enables its partners to drive business growth, improve operational performance and unlock new revenue opportunities.
Enabling scalable growth for forward-thinking operators
The extension of the partnership between Globe and Netcracker reflects a shared vision: to build future-ready operations that can scale effortlessly across multiple business lines.
With automation at the core of the transformation, Globe is in a better position to respond to customer needs, enter new markets and deliver seamless experiences across every touchpoint.
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