Juniper & ServiceNow Cut DT Costs by 60% with AI
Juniper Networks, operating in secure, AI-native networks, has deepened its strategic partnership with ServiceNow, aiming to redefine service automation for the telecommunications sector.
By integrating Juniper’s AI-native Mist platform with ServiceNow’s Telecom Service Management, Inventory and Sales & Order Management solutions, the collaboration delivers a first-of-its-kind, end-to-end automation suite tailored to Managed Service Providers (MSPs) and enterprise clients.
The new offering combines Juniper’s wired, wireless and SD-WAN capabilities with ServiceNow’s workflow and service automation portfolio to accelerate time-to-value, reduce operational complexity and improve network reliability.
Driving business transformation with automation
Deutsche Telekom (DT) has already begun leveraging the integrated solution as part of its Secure Networking for Enterprise managed services. By using the Provisioning & Deployment capabilities embedded within the solution, DT has significantly shortened the time-to-value for its customers while enhancing the agility and scalability of its service offerings.
Niklas Horstmann, Vice President responsible for Secure Networking within T Business at Telekom Deutschland, stated: “This unique AI-native solution from Juniper and ServiceNow enables two significant points of value for our Secure Networking managed services in a highly competitive space.
“First, we can ensure fast configuration and rollout to deliver our managed services with the highest reliability due to our industry-leading automation with Juniper and ServiceNow.
"Second, we can leverage market-leading AIOps to help us consistently deliver the best possible user experience.”
AI-native operations at every lifecycle stage
The certified integration combines Juniper Mist’s AI-driven Assurance products across wired, wireless and WAN environments with ServiceNow’s robust suite of tools, including automated onboarding, asset visibility, order management and intelligent ticketing.
The tools now work in tandem to support Day 0, Day 1 and Day 2+ operations, enabling telecommunications providers to manage full lifecycle operations with greater insight, responsiveness and control.
Sunalini Sankhavaram, VP of Products, Campus & Branch at Juniper Networks, stated, “Juniper Networks and ServiceNow are redefining the future of network service automation for Managed Service Providers.
“Together, we are embedding AI at every stage of the network operations lifecycle — turning complexity into simplicity and speed into a competitive advantage. DT set the proof point with its highly automated platform approach.”
Real-world results: ServiceNow as a use case
ServiceNow itself serves as a successful use case for the combined solution. By adopting Juniper Mist’s full-stack wired, wireless and SD-WAN technologies, ServiceNow modernised its internal infrastructure, achieving:
- A 60% reduction in network costs
- A 90% drop in wireless issues
- A 50% faster deployment timeline
The results demonstrate the platform’s capacity to streamline operations and enhance user experiences significantly.
Availability and industry impact
The Juniper-ServiceNow integration is now available via the ServiceNow Store. As a registered Build partner since 2023, Juniper’s AI-native approach complements ServiceNow’s established automation platform to offer telecommunications providers a scalable, open and programmable solution.
Rohit Batra, General Manager and Vice President of Manufacturing and Telecom at Media & Technology Industries at ServiceNow stated: “With the integration of Juniper Networks and ServiceNow, we’re driving a new era of network service automation for Managed Service Providers.
“By embedding AI across the entire network operations lifecycle, this collaboration enables MSPs to automate critical processes, improve operational efficiency and deliver consistent, high-quality service with unparalleled speed.”
The joint Juniper-ServiceNow solution sets a new benchmark in end-to-end, AI-native automation for telecommunications providers seeking to modernise service delivery.
By reducing operational overheads and empowering proactive network management, the partnership positions providers like DT to meet the growing demands of digital transformation with confidence and agility.
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