People Moves: Charter Appoints Nick Jeffery as COO

Charter Communications has named Nick Jeffery as Chief Operating Officer, effective 1 September 2026 as the US operator looks to strengthen its customer offering and operational performance.

Nick is set to oversee Marketing and Sales, Field Operations and Customer Operations across Spectrum’s residential and business connectivity and entertainment services.

Based in Stamford, he joins the senior leadership team with a mandate to drive growth through customer-focused execution and operational improvement.

Proven telecoms leadership

“Nick’s leadership, growth mindset and operational expertise, combined with his proven ability to improve customer service across residential, mobile, and B2B markets, make him the ideal person to help accelerate Spectrum’s next phase of growth,” says Chris Winfrey, President and CEO at Charter.

“He successfully reinvented the consumer and business services reputation of both Frontier and Vodafone by systematically strengthening the customer experience and implementing innovative go-to-market strategies that delivered significant revenue, profitability and customer growth. 

“His experience will be a real asset to our Company, and I welcome Nick to the team as we continue to position Spectrum as America’s most reliable and affordable connectivity provider.”

Track record in transformation

Nick joins from Frontier Communications, where he served as President and CEO, leading its turnaround from bankruptcy to sustained revenue growth.

His tenure saw expanded fibre network passings and a marked improvement in customer satisfaction, including a significant rise in Net Promoter Score.

Earlier, as CEO of Vodafone UK, he led a multi-year turnaround that restored growth across mobile and broadband, alongside improvements in revenue and cash flow.

Focus on customer experience

“I am honoured to join a connectivity leader at such an exciting moment in its evolution,” Nick says. 

“Spectrum has winning assets with its fully deployed converged network, industry-leading video strategy and meaningful investments in network and customer service operations that provide a foundation for further growth,” he adds. 

“I look forward to partnering with this talented executive team to continue to improve the customer experience, operational performance, and growth across the business.”