Virgin Media O2 & Microsoft Enable 225% ROI Gains
Virgin Media O2 Business has launched Microsoft Teams Phone Mobile to support UK enterprises with a seamless communications solution designed for the modern, mobile workforce. Now available to large business customers, the solution enables users to make and receive Teams calls from mobile devices, streamlining communication between desk-based and field-based teams.
Unified communications for a mobile workforce
With Teams Phone Mobile, users benefit from a single phone number or Teams ID. Calls can be made over traditional mobile, desktop, or app-based systems without compromising quality or security. Calls can also be switched between mobile networks and internet connectivity without interruption, enhancing user experience and operational continuity.
The platform extends core Teams functionality across mobile and desktop environments, including voicemail, call history and in-call presence. For businesses, it translates into flexible and consistent communication regardless of location.
Jessica O’Connor, Product Director at Virgin Media O2 Business, stated, “There are hundreds and thousands of field workers across the UK – from social workers to consultants, insurance assessors to field engineers – all need unified solutions to do their best work on the move.
“With Teams Phone Mobile now available to our customers, Virgin Media O2 Business is giving these workers the seamless, secure solution they need to do their best work anywhere.
"Businesses are empowered to make vital cost savings, all while benefitting from enhanced productivity and responsivity.”
Quantifiable benefits for business
Beyond improving communication, the service offers a compelling business case. It delivers a 225% return on investment, driven by reduced operational costs, productivity gains and improved service delivery.
- Cost reduction and infrastructure consolidation: Businesses can simplify their tech stack by replacing legacy public switched telephone network (PSTN) systems ahead of their 2027 sunset, consolidating services under one platform.
- Increased workforce efficiency: Access to Teams features on mobile devices ensures field staff remain connected to colleagues, systems and clients without returning to the office.
- Enterprise-grade mobility: With integrated privacy, policy and compliance tools, Teams Phone Mobile supports organisations in regulated sectors with secure, mobile-enabled operations.
Virgin Media O2 Business is the only UK operator to offer the Teams Calling Automation Portal, developed in partnership with PingCo. The unique portal enables IT administrators to deploy, configure and manage users within minutes, far faster than traditional onboarding processes.
The portal’s centralised interface helps reduce administrative overhead by allowing teams to:
- Provision and assign phone numbers.
- Configure calling features.
- Apply role-based access and policy settings across the organisation.
Strategic collaboration with Microsoft
The launch forms part of an ongoing strategic alignment with Microsoft to support modern enterprise communication in the UK. Both companies are enabling greater agility, resilience and collaboration within hybrid working environments.
Mark Nixon, Director of Modern Work at Microsoft UK, stated, “Teams Phone Mobile offers a next-level calling experience for Microsoft 365 customers, ensuring seamless collaboration agnostic of device or location.
“Our ongoing collaboration with Virgin Media O2 Business further expands these capabilities across the UK, making it even easier for businesses to meet the needs of the modern workforce.”
Enabling the future of work
As UK businesses continue to navigate hybrid and decentralised operating models, Virgin Media O2 Business is positioning itself at the centre of enterprise transformation. Integrating Microsoft Teams Phone Mobile into its business services offers an end-to-end solution that combines flexibility, scalability and security in one comprehensive package.
Telecommunications providers and IT leaders looking to streamline operations, empower mobile teams and future-proof their infrastructure can now do so through a single, trusted partner, delivering the tools their teams need, wherever work happens.
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