Virgin Media Ireland: Prioritising Telco Customer Experience

In recent years, the Republic of Ireland has become a technology-leading hub for digital transformation. Its progress is only continuing, with the country’s ICT market having been valued at US$20.3bn in 2023.

One of the companies at the forefront of these changes is Virgin Media Ireland, Liberty Global’s telecommunications operation in Ireland. As of August 2024, the company offers broadband internet, digital television and mobile phone services to one million customers. 

John Walsh, the company’s Director of Technology Transformation, explains how the company is helping Ireland capitalise on its technology boom, leveraging its partnerships to position itself at the forefront of technological advancements in a competitive landscape. 

“We have a responsibility in Virgin Media as a long-standing telco in Ireland to modernise and ensure that we're delivering services, particularly digital services, for our customers that use the services that have come in the tech boom,” he says. “It is also a massive responsibility to ensure our telecommunications company is up to the highest standards.”

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